Galaxy s6 edge android os using a lot of data – Samsung Community

Galaxy s6 edge android os using a lot of data

why is it using to much data on the Android os background?

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‎04-01-2016 12:36 PM

‎04-01-2016 12:36 PM

Re: Galaxy s6 edge android os using a lot of data

Hey! Thanks for being a part of the Community. We are happy you’re here for support. Have you checked to make sure your device and all apps are updated? If not, we suggest updating your device and apps. If you have done that already, we would suggest placing your device in Safe Mode for about 1-3 hours with a full battery and testing it.. While in Safe Mode, you will not be able to use any third party applications and any personalized settings may go back to default. You can put your device in Safe Mode by doing the following:

Power the device off.

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‎04-03-2016 04:40 PM – edited ‎04-03-2016 04:40 PM

‎04-03-2016 04:40 PM – edited ‎04-03-2016 04:40 PM

Re: Galaxy s6 edge android os using a lot of data

It’s sadly still the same problem. My data usage for the Android os is now at 560 mb even with safe mode.

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‎04-03-2016 04:46 PM

‎04-03-2016 04:46 PM

Re: Galaxy s6 edge android os using a lot of data

@Phantom can you please attach the screenshot of where you see this massive data usage? What time interval was this data for?

To OP: click “✓ Accept as Solution” when you find an answer that works for you.

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‎04-03-2016 05:06 PM

‎04-03-2016 05:06 PM

Re: Galaxy s6 edge android os using a lot of data

This is from March 13 u til today. Previous months have been 30 mb MAX

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‎04-06-2016 06:23 AM

‎04-06-2016 06:23 AM

Re: Galaxy s6 edge android os using a lot of data

Thanks, @Phantom. We appreciate that. You can try to Disable “Google Settings > Security > Improve harmful app detection” . That appears to have helped other users. Please give that a shot and let us know if you notice an improvement.

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‎04-06-2016 08:11 AM

‎04-06-2016 08:11 AM

Re: Galaxy s6 edge android os using a lot of data

Is this through the Google app? I had it disabled but I re-enabled it and can’t find that option

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‎04-06-2016 08:17 AM

‎04-06-2016 08:17 AM

Re: Galaxy s6 edge android os using a lot of data

@Phantom Yes that is for your Google settings, through the app. If you do have that enabled, there is a good chance that is what is causing the problem. Please disable that setting and see if there is a change.

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‎04-06-2016 02:09 PM

‎04-06-2016 02:09 PM

Re: Galaxy s6 edge android os using a lot of data

This sadly still did not help although it was on and now it’s off.

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‎04-06-2016 02:19 PM

‎04-06-2016 02:19 PM

Re: Galaxy s6 edge android os using a lot of data

Thanks for trying that. Often, other apps can also be running in the background which will cause the Android OS to use a lot of data. We suggest removing any unused apps, and observing the Android OS usage for at least 24 hours to see if you notice a change in that time.

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